CONTACT
Have a question about a firearm transfer, need a recommendation for your next build, or checking on an order? Our tactical support team is ready to assist you.
HARRYSTRAPS ARMORY CUSTOMER SERVICE
At Harrystraps Armory we value communication with our customers and potential customers. We strive to provide fast answers to any questions or concerns you may have. We offer live chat, telephone, and email support options to best suit your needs. When contacting us please provide as much detail as possible including your name and any order information so our team can assist you as quickly as possible. We will typically reply to you within one business day.
Monday to Friday: 07:00 AM to 6:00 PM CST
Saturday and Sunday: 01:00 PM to 9:00 PM CST
FREQUENTLY ASKED QUESTIONS
Most orders are processed and prepared for shipment within approximately 5 business days. Processing times may vary depending on order requirements, verification procedures, inventory availability, and overall order volume.
Orders requiring additional documentation or regulatory verification may require additional processing time. Customers are responsible for providing any information or documentation required to complete the applicable verification process.
During holidays, promotional periods, and other peak seasons, processing and shipping times may be longer than usual due to increased order volume.
Our team works diligently to process orders as efficiently as possible while maintaining the procedures and standards required for responsible and compliant operations.
If your order has exceeded the applicable estimated processing timeframe, please contact our Customer Service Department at sales@harrystraps.com. Our team will review the order and, where necessary, coordinate with the appropriate department to determine the reason for the delay and provide an update.
Please note: Estimated processing and shipping times are not guaranteed and may be affected by circumstances beyond our control, including carrier delays, verification requirements, regulatory requirements, severe weather, holidays, and unusually high order volumes.
We are always working to update and better our website. If you are having issues completing the order process we recommend you check the following:
- Which Internet browser are you using? Our website seems to work best with either Google Chrome or Mozilla Firefox.
- Try deleting your cookies and browsing data.
- Use a Desktop or Laptop computer. Our site sometimes has trouble working with smart phones and tablets.
If any other assistance is needed please use the Contact Form for the fastest response.
No, we are not able to edit an order after it has been placed. We can assist you in cancelling your original order, so you can order the item(s) you wanted, or you can place a separate order. To cancel your order, please use our contact form for the fastest response.
No, we are not able to edit an order after it has been placed. You can either place a separate order, or we can cancel your current order, so you can reorder the item(s) you want. To cancel your order, please use our contact form for the fastest response.
The packing slip inside of your package will only list the items that were sent in that shipment. If one of the items is not listed on that packing slip, then it is being shipped out separately. Upper receivers are usually shipped separately from other items. Upper Receivers generally take longer to ship than any other products that we sell.
Get In Touch
Email : sales@harrystraps.com